Organizational security
Roles & Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Third Party Audits
Overflow undergoes independent third-party assessments to test our security and compliance controls.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Background Checks
We perform background checks on all new team members in accordance with local laws.
Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Third-Party Penetration Testing
Overflow undergoes independent third-party assessments to test our security and compliance controls.
Cloud security
Cloud Infrastructure Security
Our services are hosted on Amazon Web Services (AWS). AWS employs a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS' security and compliance page.
Data Residency
All of our data is stored on databases located in the United States.
Encryption at Rest
Sensitive information such as financial data is encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL.
Vulnerability Scanning
We have application and network penetration testing performed by a third-party to identify potential vulnerabilities.
Business Continuity & Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response
Our team has escalation, rapid mitigation and communication procedures for handling information security events.
Access & management security
Permissions & Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), two-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Password Requirements
All team members are required to adhere to a minimum set of password requirements and complexity for access.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Password Managers
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
Vendor & risk management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
